Goodwill of Southwestern Pennsylvania, based in Pittsburgh, turns donated goods into job training and workforce services for more than 12,000 people a year. It runs over 30 community thrift stores plus a national e-commerce operation, serving eight southwestern Pennsylvania counties and nine north central West Virginia counties, with annual revenue near $60 million. Monique McIntosh serves as president and CEO. Website goodwillswpa.org.
Goodwill runs a social enterprise: people donate used clothing and household goods, Goodwill sells them in its thrift stores and online, and the proceeds fund job training and workforce services. Donating and shopping are the main ways the public supports the mission.
Goodwill SWPA describes its model as using revenue from retail to fund job training, address barriers to work, and increase family economic stability, serving more than 12,000 people a year who face employment barriers.
Goodwill SWPA serves eight counties in southwestern Pennsylvania, Allegheny, Armstrong, Butler, Beaver, Fayette, Greene, Washington, and Westmoreland, and nine counties in north central West Virginia. It operates more than 30 community thrift stores and a national e-commerce platform.
With over 1,100 team members and annual revenue near $60 million, it is one of the larger Goodwill organizations in the country. Its e-commerce operation alone provides jobs for more than 900 people.
The organization provides a broad array of employment-related education and workforce-development services for the more than 12,000 people it serves each year, all aimed at helping people with barriers find and keep work and build family economic stability.
Monique McIntosh serves as president and CEO, leading both the retail and e-commerce operations and the workforce programs they fund.
Goodwill accepts clean, gently used clothing, shoes, accessories, housewares, books, and many household items; check the donation guidelines before a large drop-off. Donations go to more than 30 thrift stores across the service area.
Donations are tax-deductible, and donors should keep a receipt and an itemized list for their records. For a full breakdown, see our guide on what Goodwill accepts.
Goodwill of Southwestern Pennsylvania is a 501(c)(3) organization, and revenue from its stores and e-commerce funds its mission programs. Its EIN for tax-deductible cash gifts is 25-1098928, and it is rated by Charity Navigator.
Because the organization runs a national e-commerce operation alongside its stores, its scale supports both direct employment and workforce services.
Both Goodwill and the Salvation Army run thrift stores funded by donated goods, but Goodwill focuses on job training and workforce services while the Salvation Army funds recovery and broad social services. For donated clothing and housewares in the Pittsburgh area, either is a strong option.
If your priority is workforce development and family economic stability, Goodwill SWPA is the dedicated agency at scale; for goods better suited to direct distribution, a local shelter or reuse nonprofit may fit better.
Last updated June 2026. Goodwill of Southwestern Pennsylvania CEO (Monique McIntosh), revenue (nearly $60 million), 30-plus thrift stores plus national e-commerce, eight-county PA and nine-county north central WV service area, 12,000-plus people served, 1,100-plus team members, and Pittsburgh headquarters (118 52nd Street) from Goodwill SWPA (goodwillswpa.org); EIN 25-1098928 from Charity Navigator and ProPublica Nonprofit Explorer. We are not affiliated with Goodwill of Southwestern Pennsylvania and receive no compensation for this listing. Spotted an error? [email protected]
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